Something not working? We'll get you unstuck

Only photos or videos captured on the spot are verified. Old gallery photos, screenshots, or shots too similar to an earlier submission can be filtered out as duplicates.

Rewards apply once a check-in is processed successfully. If nothing appears, tell us the time of the check-in and the category and we will look into it.

Each code has its own validity period and conditions. Send us the code and the screen where you tried it and we will check.

Check that you are using the same method you signed up with (email / Apple / Google). Send us your account email and we will check its status.

You need to be logged into the service you are linking first. Tell us which service and we will confirm whether it is supported.

Use the account management page, which verifies you by email first. If you own any groups, you need to delete those groups before account deletion can proceed.

We review inquiries in the order received. Replies may take longer on weekends and public holidays.

Include when the issue happened, your device and app version, and a screenshot, and we can check much faster.

Write to support@earthmera.com and the same team will pick it up.

For partnerships, advertising, or company rollouts, please use the business inquiry channel.